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Terms and Conditions

Terms of Use:
This Goldies Music Company Limited ecommerce shopping site at (website and includes references to “(s)ite”) is a shopping website where you can browse, select and order products from Goldies Music Company Limited (Goldies Music) and includes references to "us" or "we" or “our”. Customers includes references to “you” or “your” or “yours”.

Your access to and use of the site, including your order of products through the site, is governed by these terms and conditions. You agree to be bound by, and comply with, these terms and conditions of use.

The information on this site is up to date at the time it is posted, but we reserve the right to change it from time to time. While we provide the information on this site in good faith, we accept no responsibility for accuracy, completeness, suitability for your intended use or the timeliness of the information.

You agree to comply with all relevant laws relating to your use of the site and your placement of any order through the site.

Business Use / Purchases and the Consumer Guarantees Act:

We believe it is important to clarify your rights as a purchaser where there may be a “Business Use” component to the sale.

Therefore, please be aware, where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply. 

“Business” includes any performance of a public nature - whether paid or otherwise - and includes, but is not limited to, Schools, Churches, Institutions, working musicians, installations, hospitality, and studios.

This exclusion also applies for goods purchased for resale or use in repairs or goods used for purposes other than domestic, personal and/or household use.

No other warranties either express or implied by law are made with respect to these goods.

All prices are in NZ$ and include GST, unless otherwise stated. Unless otherwise agreed in writing, the price of the goods will be the current price on the day of delivery of the goods

Refund Policy:

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Goods returned must be in original packaging and in the same saleable condition.

Damaged or used product will not be accepted for credit. The Customer shall notify Goldies Music Company prior to returning any goods.

Goldies Music Company reserves the right to determine whether it will accept such return and on what terms.

No returned goods shall be accepted if the goods have been tampered with by the Customer or the carrier.

Goldies Music Company cannot accept cancellation for product that has to be imported specially at the customer’s request. A deposit may be required at the time of order, and these products can only be returned if the product is faulty or does not conform to the product specifications.

Goldies Music Company shall deliver the goods to the residential address or the business address as notified by the Customer.

Goldies Music Company shall deliver the goods by such carrier and in such form of transport it considers appropriate.

Goldies Music Company will not be responsible for any consequential damages arising directly or indirectly from late delivery or non-delivery.

Risk in the goods shall pass to the Customer at the time the goods are received by the carrier to be delivered to the Customer.

All of our products are backed by the manufacturers warranty.

Please note that this warranty only applies to manufacturer's defects and does not cover general wear and tear, improper use, damage caused through neglect or poor storage, delivery costs or damage caused through unauthorised repairs.

These warranties do not extend to normal wear and tear or damage caused by abuse, misuse or negligence, tonal characteristics, strings, any modifications, or damage in transit. Failure to comply with the maintenance instructions will void the warranty.

Goldies Music Company will endeavour to either repair or replace the defective goods. If repair or replacement is not practicable, Goldies Music Company Limited will refund the purchase price.

The Customer shall be responsible for the costs associated with delivering the goods to and from Goldies Music Company for repair or replacement purposes.

In most cases, the local NZ distributor will take care of the return/repair or replacement of warranty claims. We will advise on the process and expected time frames on a case by case basis.

Cancelling Orders:

You may cancel an order which has not yet been shipped. Please contact us immediately.

The information on this Website is subject to change without notice. Due to the large scale of our business and whilst every effort has been made to ensure the site’s accuracy, Goldies Music Company will not be liable for any inaccuracies in the information contained herein, except where provided for by the Consumers Guarantees Act.

Web links are provided for your convenience only, Goldies Music Company cannot provide support for information located via external web links. Product information and pricing located via the external web links may not apply to products available for purchase in New Zealand.

We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website. You are solely responsible for the actions you take in reliance on the content, or accessed, through this website.

We reserve the right to make changes at any time and without notice to you, to any element of this website.

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